at Source)

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Partner Software
Documentation Resource for End-users and Developers.
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See the following known issues with more specific log messages: at Source)


Scenario 1: This happened when a corrupted Background.boxcar.gz file was downloaded from the update server. Compare the size of this file is the same on the remote computer as is on the server, then there was a problem in translation (re-translate and post). If the file sizes are different, then the complete file was not downloaded during 4.0 update. If a re-update does not correct the error, then this may indicate some problems in the network. Below is the error:

Welcome to the Partner System installer.
Copyright 1997-2005 Partner Software, Inc.
(800) 964-1833

INFO  Parameters:
INFO  action = restart
INFO  source =
INFO  installType = User
INFO  destination = C:\\Program Files\\Partner
INFO  Previously downloaded copy of maps-Background found.
INFO  Previously downloaded copy of customer config found.
INFO  Unpacking boxcar C:\Program Files\Partner\update\download\maps-Background.boxcar.gz
INFO  Uncompressing archive.
FATAL Error occurred during update
 at Source)
  at Source)
 at Source)
 at<init>(Unknown Source)
 at<init>(Unknown Source)
 at com.partnersoft.update.web.WebUpdate.unpack(
  at com.partnersoft.update.web.WebUpdate.unpackPackages(
  at com.partnersoft.update.web.WebUpdate.update(
  at com.partnersoft.update.web.WebUpdate.main(
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  at java.lang.reflect.Method.invoke(Unknown Source)
  at com.sun.javaws.Launcher.executeApplication(Unknown Source)
 at com.sun.javaws.Launcher.executeMainClass(Unknown Source)
 at com.sun.javaws.Launcher.continueLaunch(Unknown Source)
 at com.sun.javaws.Launcher.handleApplicationDesc(Unknown Source)
  at com.sun.javaws.Launcher.handleLaunchFile(Unknown Source)
 at Source)
  at Source)
INFO  Shutting down log.

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